Frequently Asked Questions | Leak Defense FAQs
Leak Defense System (LDS) is a system of integrated components that monitors the flow of water into your home and stops that flow should there be any leak or plumbing break.
The Leak Defense System (LDS) has thermodynamic sensors that sense the flow of water. The continuous flow of water over a specified time causes the system to alarm and turn your water off.
Any home and/or business owner that would like the peace of mind of knowing that their home or business is protected from catastrophic water damage due to a broken water pipe or leaky appliance, including primary and vacation homes.
Yes, the Leak Defense System is adaptable to most residential and commercial applications. The Leak Defense System can be installed on pipe sizes up to 12” in diameter.
You can easily turn the water off at the Control Panel by pushing the Turn Water Off button.
For panels purchased before mid-July 2020 or with a blue background, press the desired Scene name: Home, Away, or Standby. For panels purchased after mid-July 2020 or with a black background, press the Scene select button and choose your desired Scene.
Yes, by tapping the number box next to Home or Away and entering desired time.
If the connection error is for a numbered device (e.g.Device 2), it means that the panel has lost connection to an All-Purpose Interface (API). Check your APIs to ensure that they’re plugged in and receiving power. If the connection error is with the LDS, try moving the Control Panel closer to the Leak Defense Valve to re-establish connection. If the issue persists, try unplugging the Leak Defense Valve and the Control Panel. Plug the Valve back in first, and then the Control Panel to see if they regain connectivity. The recommended distance between the two is less than 50 feet.
Make sure there is not an open bypass around the system. If not, call our Team at 203.884.6707.
We suggest using the Control Panel to turn the water off and then back on monthly to ensure the valve is moving freely. We also suggest that an “Alarm Condition” be created occasionally to check the system’s functionality. If you are using the Wi-Fi app, check to make sure you are receiving the notification that your system has alarmed via the app.
If your house is located on a hill or you don’t have a pressure regulator installed you may have to install a check valve either before or after the Leak Defense System. This prevents water from moving backwards which is sensed as flow. You can also simply re-calibrate your system to not reflect the bounce.
The heat from the soldering torch will destroy the sensor probes located in the pipe below the valve box. If the sensor probes are damaged, the entire valve box will need to be replaced.
The Control Panel should be installed near the most frequently used door of the residence, inside the home so that the alarm can be easily heard. It is often installed near the home’s existing alarm panel.
A complete installation of the Leak Defense System is comprised of three key elements. First, the plumbing must be completed; second, the wiring and programming of the system settings must be completed; and third, the installer must take time to explain the systems functionality to the owner. Obviously, all of this can vary from installation to installation. Two man crew installations seem to be most efficient. As you become accustomed to installing the Leak Defense System, the amount of time required for each installation will obviously decrease.
The majority of the tools and supplies needed to complete a Leak Defense System installation are items a plumbing/HVAC installer will typically stock in their service vehicle.
Yes! Wiring the Leak Defense System can be easily accomplished by following the step by step instructions and illustrations provided in the Installation Guide. If you have installed the low voltage systems for HVAC or for tankless water heaters you should have no problems with the LDS. Please contact our Team at 203.884.6707 if you have any specific questions during the installation.
Make sure there is not an open bypass around the system.
Many Homeowners Insurance companies do offer premium discounts for policy holders who have leak detection devices installed in their homes. The discounts are determined by the Department of Insurance of each state. It is likely that your insurance carrier would offer one as well.
Yes, either by selecting the Turn Water Off setting on the Control Panel or you can use the manual shut off knob located on the motorized valve box.
In the HOME mode the Leak Defense System has a built in warning feature which activates 1 minute prior to shutting the water off. During this warning period, the system will sound an audible alarm in addition to reducing the amount of water flow in the plumbing system. The diminished water flow will indicate to the user that the time limit has been exceeded and the water is about to be turned off. The Leak Defense System can be reset at any time during this warning period by simply stopping all water flow for approximately 1 minute. The system will then automatically reset and restore the flow to the normal level.
A soft damp cloth will be sufficient. Just be careful to not activate any buttons while you are cleaning the panel. If you like, you can simply unplug the Leak Defense System transformer while you clean the screen. It has a built in battery backup memory which will retain all of your system settings. Otherwise you may wish to place the system in Stand-by or Off mode while cleaning.
You should reset the system and look at the bar graph. If it is showing flow you need to look for a leak. If it is not showing flow, it is likely your Trip Rate and/or Time to Alarm settings are simply set too conservatively for normal water use in your home.
The alarm will only trigger for one reason – The water flow to your home has exceeded the preset limit continuously for more than the amount of time that was programmed into the Leak Defense System. If there is an obvious water leak, call your Leak Defense System Installer or local plumber. If you don’t see any obvious leak, it is likely your Trip Rate and/or Time to Alarm settings are simply set too conservatively for normal water use in your home.
Tap the water button and choose turn water on.
If you have exhausted all possibilities listed or prefer to speak to a person, contact our Team at 203.884.6707 during normal business hours (Mon-Fri, EST).
You could. However, Leak Defense System’s limited warranty stipulates that it must be installed by a licensed plumber.
The Leak Defense System is very easy to operate and requires little more effort than pressing your garage door opener. When you leave your home you will simply press the AWAY button on your Control Panel then when you arrive back home you will press the HOME button. Even if you forget to put the system into AWAY when you leave the home is protected. Using the app will allow you to remotely manage the system.
We suggest the Control Panel be located inside the home near the most often used entrance/exit or near your security alarm panel. This allows for easy accessibility and interaction with the system during your daily routine. If you are connecting the Leak Defense System to a security system or using the app, the control panel may be installed in a mechanical room where it won’t detract from the décor of the home.
The motorized ball valve assembly is installed on the main water line where it enters the home and may fit inside of a standard size stud wall. It may be recommended to be installed downstream of the water meter, irrigation lines and any automatic fire or sprinkler systems. Since the Leak Defense System monitors flow without moving parts that can wear out or corrode, it is the most sensitive system available.
The sensitivity will vary in each installation due to a number of factors. The homeowner can easily adjust sensitivity as desired. The system is not designed to catch intermittent leaks.
A family with two teenagers might program their system to ignore water to flow for up to 30 minutes in the HOME mode to accommodate long hot showers. Another household comprised of two conservationists might program their system to allow water flow for only 10 minutes in the HOME mode. In the AWAY mode both families may program the system to only allow water flow for 2 minutes, just long enough for a toilet to fill or ice maker to cycle. The system would then recognize any water flow which exceeded these settings as a possible leak triggering the alarm and signaling the system to shut off the water flow to the home.
The Leak Defense System has many features that can easily be customized to meet the needs of an individual household. The most basic features are called the HOME and AWAY modes. To customize these features, the homeowner simply tells the system what is an allowable flow level for a designated length of time while they are home and another for when they are away.
Yes, the Leak Defense System can tell your home security system if a leak was detected and water was shut off to your home. The nice thing is that the water is shut off when it alarms so the house is protected from any further damage no matter how long it may take someone to get to the house.
Many homes have some continual back and forth flow in their main water line, much of which is caused by the Hot Water Tank. You can check this effect by turning off the valve which controls water flow in to your tank. If this has no effect, complete the following steps. First, ensure a slow processing automatic appliance such as a reverse osmosis water filter or humidifier is not cycling. Second, if you have a manual shut off valve before the Leak Defense you should close it and make sure panel comes to 0. After you have completed these steps, if your bar graph continues to indicate water flow, you most likely have a plumbing leak in an obscure location. In this case you should call a plumber or our Team at 203.884.6707 who will help you determine a course of action.
Point Of Leak Detector (POLD) FAQs
POLD’s are great for any high-risk or high-value area, e.g. upstairs washing machine, water heater in the attic, refrigerator/icemaker, art gallery, or area with valuables that you don’t want to take the chance of them getting wet, etc.
When the POLD detects moisture, both the POLD and control panel will audibly alarm. Additionally, if you have a control panel that is connected to WiFi, you will receive a text and/or an email notifying you of the alarm.
Where does your hot water come from? If it’s from a water heater specific to your home/condo, then you can have any combination of devices: Leak Defense System, POLD’s, or both. If your hot water is from a central boiler that supplies multiple units (not just yours), then you will want only POLD’s, as you are not able shut off water to only your unit.
The sensor itself will audibly beep and a message will appear on the control panel detailing which POLD has alarmed e.g. “POLD #1”. Additionally, if you have a control panel that is connected to WiFi, you will receive a text and/or an email notifying you of the alarm.
Once you have confirmed that there are no active leaks, slide the battery cover off the back of the POLD to access the reset button. Hold the reset button for 5 seconds before replacing the back cover and resetting the alarm from the control panel. The POLD must be reset before the control panel.
If your system was purchased in 2018 or later, wireless POLDs can be added to your existing system. If your LDS was purchased before 2018, you can add wired POLDs with an LDS-3 or LDS-2 API depending on your unit.
Since each home varies in levels of insulation, we recommend keeping the POLD within 100′ of the control panel.
This can easily be tested upon installation to make sure there is communication. Yes, so long as you have an LDS-3 API (Alarm Panel Interface). You will need a technician from your security provider to connect the Alarm Panel Interface to your existing home security system.
No, the control panel will need to be plugged into a non-switch non-GFI outlet and each sensor is powered by 2 AAA batteries.
Expected battery life is 2 to 3 years but may vary depending on conditions.
When battery life has dropped below a certain level the control panel and app will display lowbattery notifications and the control panel will beep periodically to alert you.
Up to 15 POLD’s can be handled on one control panel.